FAQ

IMPORTANT INFORMATION

Recommended photo quality: 

The quality of the PIXART depends largely on the quality of the original photo. Try to choose a high quality shot. We recommend using portrait style photos where faces can be seen up close.

Photos with good contrast and saturation provide better results.

proof design time

Design time is 1-2 business days. *Time may vary as we will do our best to send the design as soon as possible.

sHIPPING TIME

Kits are packed and shipped only after full payment has been made. International delivery time varies depending the shipping zone and region.

HOW LONG DOES IT TAKE A PERSON TO BUILD A PIXART?

It all depends on the assembly speed. Usually several people build it together. On average, assemble a 20’’ x 20’’ PIXART takes 2-3 hours if 2 persons are involved.

ACCEPTED IMAGE FORMATS

Photos format must be jpg, jpeg or png. You can attach photos up to 10MB; if you have heavier photos you can send them directly to info@pixartco.com

CAN I CANCEL MY ORDER?

Please read Refunds and Return policy for better reference. 

ARE THE IMAGES EDITED?

Our artists will edit the photos controlling background, contrast and brightness to achieve the best results..

CAN I MAKE CHANGES TO THE ARTWORK?

Upon receiving the preview for approval you will have the opportunity to make 1 change/retouch to the work.

CAN I HANG MY PIXART ON THE WALL?

Of course! We recommend doing it with a frame to make it stand out on the wall.

IS IT POSSIBLE TO REMOVE A PIECE IF I PLACE IT WRONGLY ON THE BOARD?

Of course, the pieces can be easily removed by hand or with the help of the Separator tool included with the kit.